Qluely, Inc. Privacy Policy

This Privacy Policy ("Policy") describes how Qluely ("we," "us," or "our") collects, uses, and shares information when you use our screen analysis service (the "Service"). We encourage you to read the details below.

We reserve the right to change this Policy at any time. We will notify you of any changes by posting the updated Policy on our website and sending notice to your account email address. Changes are effective when posted. Your continued use of the Service after changes are posted means you accept the updated Policy.

Information We Collect

Account Information

When you create an account, we collect:

Email address
Password (stored securely and encrypted)
Account creation and last login dates

Payment Information

We use Stripe to process payments. We do not store your payment card details. Stripe collects and processes payment information according to their privacy policy. We only receive:

Subscription status
Payment success/failure notifications
Billing email (if different from account email)

Screenshot Data

Important:

We do NOT store screenshots. Our Service facilitates the transmission of screenshots directly from your device to third-party AI services that you choose to use. Screenshots are processed temporarily in your device's memory and transmitted directly to the AI service without being stored on our servers.

Support Communications

If you contact our support email, we may retain your communications to provide assistance and improve our Service.

Information We Do NOT Collect

We do not collect:

Usage analytics or tracking data
Browsing history
Personal files or documents
Screenshots or screen content
Device information beyond what's necessary for Service functionality
Location data
Cookies for tracking purposes

How We Use Information

We use the limited information we collect to:

Provide and maintain your account
Process subscription payments
Respond to support requests
Send important Service notifications
Comply with legal obligations

Information Sharing

We do not sell, rent, or share your personal information except:

Service Providers

Supabase: Provides our authentication and database services
Stripe: Processes subscription payments

Third-Party AI Services

Screenshots are transmitted directly from your device to AI services you choose to use. We do not control or have access to this data transmission. These services have their own privacy policies.

Legal Requirements

We may disclose information if required by law, court order, or government request.

Data Security

We implement reasonable security measures to protect your information, including:

Encrypted password storage
Secure data transmission (HTTPS)
Limited access to personal information
Regular security updates

However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for the following periods:

Account Information: While your account is active and for 30 days after account deletion
Payment Information: We retain minimal payment data (subscription status) for billing and tax purposes for up to 7 years as required by law
Support Communications: Retained for 2 years to provide ongoing support
Screenshots: Not stored by us - transmitted directly to third-party AI services

We may retain de-identified and aggregated data indefinitely for business purposes.

Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Delete your account and associated data
Export your data (though we collect minimal data)
Object to certain processing activities

To exercise these rights, contact us at help@qluely.com.

Account Deletion

You can delete your account at any time through your account settings. Upon deletion:

Your account information will be permanently deleted within 30 days
Your subscription will be cancelled
Any support communications will be retained as noted above

International Users

Our Service is available globally. If you're located outside the United States, please note that your information may be transferred to and processed in the United States, where our servers and service providers are located.

Children's Privacy

Our Service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.

Third-Party Services

Our Service integrates with third-party AI services that you choose to use. When you use these services:

You are subject to their privacy policies
We do not control their data practices
Screenshots are transmitted directly to them
We recommend reviewing their privacy policies

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website
Sending an email notification to your account email

Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

Jurisdiction-Specific Rights

For European Union Users (GDPR)

If you are located in the EU, you have additional rights under the General Data Protection Regulation, including:

Right to data portability
Right to restrict processing
Right to object to processing
Right to lodge a complaint with a supervisory authority

For California Users (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act, including:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your rights

For All Users

Regardless of location, we respect your privacy rights and will work to accommodate reasonable requests regarding your personal information.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: help@qluely.com